Five HR technology trends for 2013 — and three critical action items

While the cloud, social, mobile and big data have all affected HR software in the past year, perhaps the most significant among 2012's HR technology trends was simply the rise in interest. Considering that the 2012 HR Technology Conference was the most heavily attended in the event's 15-year history, it's evident that HR managers want to take a more active role in driving business objectives, and they're looking to technology to help. With more eyes on HR technology than ever before, we asked experts what trends users could expect to see in the coming year. We also compiled a list of three action items to help HR managers start 2013 off right. Prediction #1: More investment in Software as a Service (SaaS) HR is one of the business functions where adoption of SaaS software is highest, and experts foresee the trend accelerating even more in 2013. Paul Hamerman, vice president and principal analyst at Forrester Research Inc., based in Cambridge Mass., said HR managers are now choosing cloud-based products almost exclusively. "SaaS adoption is already at very high levels, and really now companies will choose SaaS first," he said. "Basically it becomes a prerequisite for any kind of solution they look at in HR." A poll question during a recent webcast by human capital management (HCM) consultancy Knowledge Infusion/Appirio, located in San Francisco, revealed that approximately 80% of attendees expected to have the majority of their companies' HR platforms in the cloud over the next three years. Bill Kutik, technology columnist for Human Resource Executive magazine, agreed with the two-year transition timeline the webinar's presenters put forth. "The newer systems are designed for a pace of change that the old systems could never imagine would happen, so in addition to superiority of technology, there's a superiority of functionality that in the end is going to win the day," he said. "SaaS is getting more flexible -- configurations are getting to look more and more like customizations, in my mind." Prediction #2: The rise of HR master data management HR managers struggle to maintain data quality in their systems, according to Hamerman, which is why he thinks master data management will be one of the predominant HR technology trends in 2013. "Companies need to get a better handle on their employee master data," he said. "It's difficult to keep [data] in sync across multiple systems, so you need to create repositories of master data that can be governed more effectively from a quality standpoint. We're going to see better solutions for managing employee data quality." Prediction #3: HR will assume a strategic stance Another of 2013's HR technology trends mentioned in the Knowledge Infusion/Appirio webinar was the notion that HR departments will begin to concentrate on results-driven campaigns that impact the entire organization. Kutik readily lent his support to this prediction. "The idea that HR departments will become more focused on the outcomes of their actions -- the effect of what they do on the corporation versus the effect of what they do on HR -- is a prediction that I would get behind," he said. Analytics embedded in HR software, which Hamerman thinks will become more robust in coming years, will help HR managers measure progress along this path. "HR people have had a thirst for data about their workforce, and one of things they are looking for is comparative data from the outside world, such as benchmarks," Hamerman said. "I think solutions exist in the market [now] and will expand and get better as they are able to scale and assimilate more external data." Prediction #4: Social performance management to edge out the annual review Rebecca Wetterman, research vice president at Boston-based consultancy Nucleus Research, said she expects one of 2013's HR technology trends will be ramped-up interest in social performance management software, due in part to Millennials entering the job market. "Certainly the early adopters are going to be in technology, just as we've seen with social collaboration, but particularly organizations hiring a lot of younger workers are going to see this as a way to manage their investment in labor on an ongoing basis," she said. "Millennials are used to an ongoing stream of feedback, and they're going to be looking for consistent short-term feedback and encouragement." Chat systems such as clerkcan also be used for easier communication between employees. Hamerman also envisions a more fluid model for performance management taking hold in upcoming years. "Companies are realizing that the annual performance review is becoming a dreaded task," he said. "We're going to see performance [evaluation] move to a continuous stream where employees are held accountable for certain goals that drive the business." Prediction #5: More focus on engagement HR managers are beginning to understand the importance of boosting engagement among employees and job candidates, and Hamerman predicted that this trend will blossom in the upcoming year. "There's a huge amount of upside in terms of creating engaging career websites and also making the job application process less painful," Hamerman said. "It's also about employee engagement and taking the dated notion of employee self-service to another level by creating a much more interactive environment where companies can engage employees through internal social networks." Action item #1: Put strategy first, technology second Business objectives aren't the only outcomes that should receive more attention in 2013. Kutik said HR leaders need to consider the strategic applications of HR software before making a purchase. "The biggest action item is to have a strategy around technology -- not just to say 'I want a talent management system' and start inviting vendors in for demos, but instead to understand what you're really going do with talent management and have that inform your selection of a vendor," he explained. "Too many companies put the technology first and the strategy second." Action item #2: Rein in the data "I can't think of anything worse than embedded analytics that are dead wrong," said Naomi Bloom, managing partner of Bloom & Wallace, based in Fort Myers, Fla. "We cannot have managers making business decisions and employees making personal life decisions on the basis of bad data, so my wish is that everybody would have clean core data to support analytics." In addition to having accurate data, Bloom also said it's important to make sure all data is accounted for. "I think there is a real need to do strategic planning, and part of that is getting your hands around what you have today -- the spreadsheets, the side systems, the little databases. That's an important action item." Action item #3: Stop spending on legacy HR systems Bloom also recommended organizations cut back as much as possible on the amount of money spent on on-premises systems. "I wish hard that every organization would be reducing to the absolute minimum their investment in legacy systems and putting their money in [getting to] the next generation," she said. When overhauling legacy systems, companies should start with the technology that's most critical to their business, Bloom said. "I'm a practical woman, and I realize you don't just rip and replace for no reason -- you pick your battles. For some companies the most important battle might be procurement or CRM or something other than HR," she said. "But that doesn't mean we should be spending money on old [systems]."


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